Refund policy

TennieTees Return Policy

Last Updated: August 20, 2026

At TennieTees, we want you to love what you wear—whether it is a comfortable pair of athletic shoes or a tee or hoodie that shares your faith! Because our product offerings come from different supply chains (including overseas manufacturing for our footwear), please review our return guidelines below to ensure a smooth process.

1. General Return Window

  • We gladly accept returns and exchanges within 30 days of the delivery date.

  • Items must be unworn, unwashed, free of any stains or odors (such as perfume or smoke), and in their original packaging with all tags attached.

2. Product-Specific Guidelines

  • Faith-Based T-Shirts and Hoodies:

    • Eligible for return or exchange within the 30-day window.

    • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • Athletic Shoes (Overseas Shipping):

    • Because our shoes are shipped directly from our overseas partners, return shipping must be sent to our designated domestic processing center (address provided upon request) rather than back overseas.

    • Shoes must be unworn and returned in their original, undamaged shoe box. Please pack the shoe box inside a shipping box to prevent damage in transit.

3. Non-Returnable Items

  • Final Sale Items: Clearance items, discounted promotional items, and holiday-specific seasonal tees marked as final sale cannot be returned or exchanged.

  • Worn or Damaged Items: Items showing signs of wear, washing, or damage caused by the customer will not be accepted.

4. How to Start a Return

  1. Contact Us: Email our support team at support@tennietees.com with your order number and the reason for your return (and whether you are seeking a refund or an exchange).

  2. Get Your Label: Once approved, we will provide you with a return authorization and shipping instructions.

  3. Ship It Back: Securely package your items and drop them off at the carrier location specified.

5. Refunds and Processing Time

  • Once your return is received and inspected at our facility, we will send you an email notification.

  • If approved, your refund will be processed to your original method of payment within 5 to 7 business days. (Please note that initial shipping fees are non-refundable).

Need Help? If you received a defective item or have questions about sizing before you buy, please reach out to us at support@tennietees.com, and we will be happy to help!